Refund Policy

At Jades.pk, we care about your satisfaction. If you’re not fully happy with your purchase, we’re here to help with returns, exchanges, or refunds — under the following terms:

📦 Return & Exchange Conditions

You can request a return or exchange if:
✅ You received a wrong product
✅ The product is damaged or defective upon arrival
✅ The product does not match the description

Important:

  • You must contact us within 24 hours of receiving your order

  • The item must be unused, in original packaging, with all accessories

  • We may request photos or videos for verification

  • Products purchased under clearance sales or discounted offers may not be eligible for return (unless damaged)

💸 Refund Eligibility

If your return is approved:
✅ We will offer a replacement, store credit, or refund (depending on the case)
✅ Refunds are only processed through bank transfer (not in cash)
✅ Shipping charges are non-refundable unless the error is from our side

🚚 How to Request a Return or Refund

  1. Contact our support team within 24 hours:
    📩 Email: jadespk1@gmail.com
    📱 WhatsApp/Text: 0321-9488360

  2. Share your order number, issue details, and photos/videos if required

  3. Our team will review and guide you on the next steps

❌ Non-Returnable Products

  • Items that have been used or damaged due to misuse

  • Opened hygiene products (unless defective)

  • Items without original packaging or missing accessories

  • Change of mind after delivery

🕒 Processing Time

  • Approved refunds are processed within 5 to 7 working days

  • Exchanges depend on stock availability

Jades.pk – Your Satisfaction, Our Guarantee!
We appreciate your trust and strive to provide hassle-free service with every purchase.